SEPA transfer troubleshooting
If your SEPA payment hasn’t been reflected in your Finansiv account it is likely because:
- The name on the payment does not match the legal name on the Finansiv account
- The currency you sent isn’t supported
- Your unique reference code was incorrect or not included in your payment
- Your ID was not verified at the time of payment
- Your SEPA transfer was sent through an intermediary bank
- Your payment was sent from an unsupported country
If your SEPA payment was successful but your bank has not been approved for withdrawals it is likely because:
- The IBAN of your payment does not match the IBAN added to your account
- The payment is missing an IBAN
- You have not added a SEPA account with an IBAN to your payment methods