SEPA transfer troubleshooting

If your SEPA payment hasn’t been reflected in your Finansiv account it is likely because:

• The name on the payment does not match the legal name on the Finansiv account
• The currency you sent isn’t supported
• Your unique reference code was incorrect or not included in your payment
• Your ID was not verified at the time of payment
• Your SEPA transfer was sent through an intermediary bank
• Your payment was sent from an unsupported country

 

If your SEPA payment was successful but your bank has not been approved for withdrawals it is likely because:

• The IBAN of your payment does not match the IBAN added to your account
• The payment is missing an IBAN
• You have not added a SEPA account with an IBAN to your payment methods