Google Authenticator troubleshooting
What is 2-step verification?
Finansiv requires all users to set up 2-step verification, known also as 2-factor (2FA) or multifactor authentication, as an added security layer in addition to your username and password.
With 2-step verification enabled on your account, you’ll need to provide a unique verification code sent to your phone in addition to your username and password.
Some events that can trigger 2-step verification
- A sign-in attempt
- Sending crypto out of your Finansiv account
How to transfer your Google Authenticator to new mobile device
You can do so in two ways:
Export all old Google Authenticator accounts and import them on the new device
- Open Google Authenticator on your older phone
- Tap on the three dots on the top right of the screen and select “Transfer accounts”
- Select “Export accounts.” You may be asked to verify your identity via a fingerprint, password, or another method.
- Select which accounts you want to export by checking them off. Tap “Next.”
- You’ll be shown a QR code
- Go to your new phone. Follow the instructions above, but select “Import accounts.”
- You’ll be given instructions on how to export your accounts from the older phone. Since you already know how to do that, just select “Scan QR code.”
- Scan the code on your old phone with your new phone
Disable the current Google Authenticator pairing with your Finansiv account and enable it on your new device
- Sign in to your account with your username, password, and 2-step verification code from your old device.
- Go to the Settings page in your user account.
- Disable your Google Authenticator.
- Enable it again and scan the new secret key with your new Authenticator device.